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Mountain Top at Grand Geneva Resort & Spa - Lake Geneva, WI - Reviews page 1 - Judysbook

Mountain Top at Grand Geneva Resort & Spa

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7036 Grand Geneva Way
Lake Geneva, WI 53147
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I booked a ""Stay and Ski"" package, which included one night's stay and two lift tickets. When we got up to the ""mountain top"" and stepped up to the equipment rental desk, ther...

Terrible Customer Service, Mediocre Room and Skiing 2/10/2008

I booked a ""Stay and Ski"" package, which included one night's stay and two lift tickets. When we got up to the ""mountain top"" and stepped up to the equipment rental desk, there were 4 employees standing there talking. When we walked up, they all walked off without a word!!!!! We stood there waiting for a few minutes before another employee came by and informed us that we had to pay for rentals in the ski shop. Well, when we got there, the clerk at the register was unable to locate our package. Her manager called the hotel, who confirmed that we had only been booked for our stay in the hotel and not the ski package that I had asked for. Instead of correcting the problem, the manager ended the phone call and told us we were out of luck. He was very rude to us throughout the interaction. I insisted that I had booked the package, and he walked us back to an office and had us call the hotel again ourselves. The woman on the phone at first argued that we had not been booked for a package. Finally my husband said ""can't you just upgrade our reservation to the ski and stay pacage."" No problem. According to the website, the ""mountain top"" consists of 18 slopes, when in fact, there were about 7 or 8 on a couple small hills. Pros: Easy to get to Cons: Terrible Customer Service, small slopes more
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Editorial

  • The Scene
    There are no mountain-like formations at Mountain Top; just a few short hills that could pass as unreplaced divots from the nearby 18-hole PGA golf course. However, if you're...

  • 9/26/2006 Provided by Citysearch

Additional information

  • Hours:

    Daily 10am-10pm
  • Payments:

    Master Card, Discover, American Express, Visa

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