I first came to Roger for work on my 2000 Jetta as a graduate student with NO money having seriously neglected my car. Roger helped me priortize what needed to be done to my car, did all the repairs for a flat rate, and comped extra work that he thought was nessecary but outside of my original quote calling it a student discount. The next time I went to Roger was for my timing belt and fuel pump. My car came back in PERFECT condition, on time, and at the price he quoted me. THIS time...I think I have a problem and Roger volunteered to test drive my car and see if he felt it was safe enough for a road trip before I cancel my trip. Roger and his team always get me in the day I call, and have always gotten my car done the next day. They work with my budget without being condescending to a female who perhaps doesn't know if she has a 2 liter or 4 liter engine. I will never go anywhere else and this shop makes me want to own VW's for the rest of my automotive career just so I can continue using their shop. They are UNBELIEVEABLE!
Pros: Kaiser, Roger's dog hangs out at the shop; excellent service; quality work