I bought a 60.00 coupon that gave me 250.00 in services and when I went to use it for the professional hair cut and scalp/neck massage, style and for them to show you how to style your new hairstyle. I ended up with a Walmart type hair cut. She didn't really do a consultation of what I wanted. She just asked if I like the length. I added hightlights to the service in which I got low lights in which made my hair even darker than it was when I went in. She didn't do anything but a few things and I explained to her that I wanted it to lay better, thinned out and she had only enough hair on the floor that she didn't need to sweep. My hair looks exactly the same and now it is way darker. So No consultation of what I really want, no massage like it promised, no style like they said that they would help me with in the brochure, and no professional style haircut. I asked for the manager and she was not there, asked for the owner, not there, so I asked who was in charge and no one was in charge! They didn't offer me to have the owner/manager call me, I have to do that. The other services that are listed will not be completed because If I have had this experience with the first service I tried, I will most likely have the same problems with the other ones too. Very poor professionalism, co workers working on each others hair talked about their lives with boyfriends and gossiped. I thought I would buy myself a treat and go there but I guess my teenagers will use the rest of the coupon. Walmart has the same quality that they have, very low.
Cons: do what they said that they would do.