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Morgenthal Frederics Opticians - New York, NY - Reviews page 1 - Judysbook

Morgenthal Frederics Opticians

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944 Madison Ave
New York, NY 10021
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(212) 744-9444
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Reviews

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Best

After a disappointment at Leonards optics I found good advice and customer service in finding a frame for my new glasses. They took the time to consult onto which frame would fit ...

Worst

All reviews seem positive

Editorial review from Citysearch 5/15/2013

High prices, low quality and poor service. I purchased two pairs of prescription glasses, one of which was sunglasses and in addition one non Rx sunglasses. The cost for the two Rx glasses was $1162. The sunglasses never fit properly and had to be adjusted a few times by MF. Finally I had a fairly comfortable fit. A few weeks ago I brought them in for a tightening of the screws and to see if the temples could be adjusted as was promised when they were purchased. This was done, however when I decided to wear them a week later for the first time, I wear contact lenses, I noticed that the metal forefront of the temples were damaged (scratched). I showed them to the manager who worked on them. She told me that she examined them when she was given the glasse and there were no scratches and she could not have caused them. This means that the damage occurred while the glasses were in the case while I was wearing contacts. Hard to believe! The manager then told me that I could contact Gregg, who is in charge of this district for MF, via e-mail, as he will not speak via telephone to a customer. Later that day I received a call from the mgr. of the store who informed me that Gregg would sell me the leftover and discontinued glasses that sold for $150 for the reduced price of $100.\r I tried e- mailing my response, but found out that the address written by the mgr was incorrect. I obtained the correct one from another store and sent it to him. \r I did not even get the courtesy of a reply to my e-mail where I suggested that paying another $100 added to the original almost $600 I paid was unsatisfactory.\r The only good thing i can say about MF is that they offer good butterscotch candy, but I am not sure that balances out shopping there at high prices and having to deal with rude and incompetent service.\r \r more

Great customer service 9/4/2009

After a disappointment at Leonards optics I found good advice and customer service in finding a frame for my new glasses. They took the time to consult onto which frame would fit me and which not, they came up with suggestions themselves. They adjusted my wife's and my glasses without fee. Kids were playing around without any problem. Pros: Very friendly staff and manager Cons: No discounts (well, its upper east side...) more
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Additional information

  • Payments:

    Master Card, Visa
  • Neighborhoods:

    Midtown, Upper East Side

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