I took my dogs to board a weekend of August 2010. The staff was professional but on the dry side of friendly. I had a little problem that they fixed only after calling. What happened was that my dog was on medication and I was billed for the administering his meds, but when I got home I had too many pills left over. I called to find out what happened and was told he was given some of their own meds, but was told to keep me happy they would give me a full refund.