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Montrose Car Care Center - Houston, TX - Reviews page 1 - Judysbook

Montrose Car Care Center

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3807 Montrose Blvd
Houston, TX 77006
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(713) 524-2109
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Montrose Car Care Center - Houston, TX
Montrose Car Care Center - Houston, TX
Montrose Car Care Center - Houston, TX

Reviews

( 22 )
( 3 )
( 1 )
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( 12 )

Best

They are really keeping this place the best in the city. They have so many great customers in here that is why I was at ease when I went here and took my car.

Worst

I had gone to this shop while I worked in this neighborhood and I am now regretting ever having them touch my car. They started always quoting me on repairs over 1,000.00 that end...

They have so many great customers in here. 6/7/2013

They are really keeping this place the best in the city. They have so many great customers in here that is why I was at ease when I went here and took my car. more

No guarntees 2/6/2012

I had gone to this shop while I worked in this neighborhood and I am now regretting ever having them touch my car. They started always quoting me on repairs over 1,000.00 that ended up not needing to be done. One was the check engine light came on they quoted me over 300 dollars. Two days later the light went off and it has never come on again. Once, when I sat waiting on them to finish my car I noticed a trend with every customer. Each quote was always over 1,000.00. I allowed them to repair a leak and now 11 months and 10,000 miles later the part is leaking. I had paid them over 400.00 in labor costs at the time. While the shop owner is willing to let me have his shop repair and replace the part, he will not pay for the repairs at a facility I trust. He yelled at me over the phone and started going through my work history with their quotes and stating that I never allowed them to do other work on the car. This was intereley irrelevant to the matter at hand. He would not let me speak more

An Embarrassment to Mechanics 5/4/2011

I took my car in for a few things, and got it back in worse condition than I left it in. I got in the car to find several problems that they didn't bother to tell me about. When I called them out on it, they argued with me for a couple hours, agreeing to fix only minor problems, and after i was actually asked to apologize to them for accusing them of things (that they actually did) I left with a very small refund and a lot to say about how terrible my experience was. It cost me two thousand bucks, which would have been overpriced even if they hadn't broken things. If you drive a Mercedes and you're willing to spend as much on a mechanic as you did on your car, you probably will, or already did, give this place a five star rating, but if you like to keep the money you earn and pay the amount that things are actually worth, don't go here, you'll regret it. more

A big mistake 5/3/2011

I have an '89 Mustang 5.0 that I took there a week or two ago. Normally, I do my own work on the car, and I only take it to a mechanic for a problem that is over my head or requires tools I don't have access to. more

disappointed 3/21/2011

I called Montrose Car Care to get information about the cost of an oil change, and to find out if I could have it done in under an hour. The person that answered sounded friendly and explained that I could come in and they would have it done in 30 to 45 minutes...so even though my schedule was jam-packed I figured I could get in and get it done quickly. Once I got there and handed over the keys I was told again that it would be about 40 minutes. I went for a walk around the Menil and headed back at the appropriate time...to find that my car hadn't even been moved from the place I had parked it. I was so disappointed - I thought I had found a nice neighborhood shop...but instead I was just blown off. A big suburban with rims and a license plate that said "ZAZA" (as in a hotel owner's vehicle) had pulled up after I went for my walk and I guess they were more important than poor me... more

Oil Change 1/8/2011

I took my 95 BMW in for a oil change, at this point i'm uneasy about having this shop do any additional work on my car. When i checked the oil the next day it looked dirty as if the filter was not changed and the oil indicator was not reset. I asked for an estimate to have the thermostat and water pump changed out as preventative maintainance. I was quoted $200.00 in parts and nearly $400.00 in labor, hardly a fair price on Labor!! I have owned 3 BMW's prior to this one and it seems that when i take my car to a mechanic i am quoted double to triple the price because of the make of car! There is NO WAY they should charge #400.00 labor for this job, the water pump is in front of the engine its a simple job. Just because i am a woman doesn't mean that i am ignorant i have been around cars all my life....i doubt i will use them again! It cost me $103.00 for an oil chnge more

Have worked with Cyrus for years 7/10/2010

Had worked with Cyrus for years while he was at Greenway Mercedes, and would follow him anywhere. He was great there, and now that he has taken over new ownership of Montrose Car Care Center, he has done all of the work on our cars at his new shop. As always, he's been very professional, incredibly responsive, and very fair on price. From reading these reviews, it sounds like the prior owners were not so great, but I can say from direct personal experience that Cyrus always has been, and continues to be, a class act. Sorry to hear that some might think these reviews are contrived, but I can assure mine is not! Pros: Very professional, very responsive, very fair Cons: Could use more space, but still gets to your car quickly more

Average 6/8/2010

I had brake issues and came to this shop based on the recommendations of my teacher at Saint Thomas University.\r They did a good job and price was fair but they kept my car for several days. I suggest that they provide more loaner cars for people like me who only have one car and can't be without it for any given day. more

Great! 4/7/2010

These guys do good work. Got me in and out very quick. It's nice to have a local shop that I can trust. I look forward to the next visit. Thanks Montrose car care! ************************************************************************** more

In and out in 30 mintues! 3/16/2010

Just had my jeep battery changed there today. They had me out in 30 minutes. Both Cyrus and Johnny were very helpful. Will definitely recommend my friends and family to go there. They have free Wi-Fi too. more

What a bunch of bull..... 3/12/2010

All these reviews positive within days from each other. Please, we consumers are not that dumb. I've been here unorganized and messy. They work outside. Pros: on montrose Cons: different employees everytime you get new service more

Honest, Fair, and Unbiased Auto Repair 2/26/2010

Cyrus gave me a fair estimate and took care of my repairs quickly. I have two small kids and depend on my car to get them to school and back. I had issues with my brakes and radiator at the same time and I called Cyrus and was happy to find out he was now at Montrose Car Care which is close to home and my kids school. The convenience was good but the best is how quickly Cyrus and his team were able to fix my car. He gave me several options to save me money and time and kept posted on the repair status of my car the entire time. I have never had an auto shop go above and beyond to take care of me with understanding of how important it was to get my car back to me in a timely manner. He took care of my car and my situation as if he were taking care of his own family. \r I have never had such personalized service in the automotive world!!! \r I would recommend Montrose Car Care and Cyrus to anyone and I am confident that he and his team is going give the same service and care that I get each time I go.\r \r Pros: Best Auto Care in Houston more

The best in town 2/17/2010

Montrose Car Care Center is the best in town. I used to take my Mercedes-Benz cars to Mercedes-Benz of Houston Greenway, one of the largest M-B dealerships in the country. After several disappointing service advisors, I had great experience with Cyrus, who always provided excellent, honest, punctual service. When he was promoted to Service Manager, his qualities quickly became entrenched in the entire Service team there. Recently Cyrus left M-B Greenway to take over management of Montrose Car Care Center. He brought with him the best service advisors and techs, as well as his commitment to running a top-notch service organization. I had read less-than-favorable reviews of Montrose Car Care Center from before the management change, but I can personally attest that this business is in great hands now. I have taken three cars there: a Mercedes-Benz SLK 350, a Honda Civic EX, and a Smart ForTwo Passion, and the service is every bit what I would expect from a top-tier dealership--except the price is much lower! The new Montrose Car Care Center is my go-to auto shop and I recommend it without hesitation to all my friends. Pros: Honest, timely, smart more

Cyrus is the man! 2/11/2010

Wonderful place for service..Cyrus is the man. He has helped me many times in the past. i look forward to serviceing my vehicle there in the future more

cheap!cheap!cheap! 2/4/2010

A student at Saint Thomas, I have a beat up car and a tight budget. My car had broken down twice on the same day so i was advised to take it down the street to Montrose Car Care center where they were able to diagnose the problem immeadately. We worked around my school and work schedule and my car was ready to go in no time. They are professionals and truly caring. And take it from a student, THEY DON'T RIP YOU OFF! Their prices are unbeatable. I have found my new mechanics! more

Why would I go anywhere else? 1/28/2010

I brought my 2nd car here the other day because one shop told me that it needs about $1200.00 worth of repairs, Montrose car care fixed it for $475.00. I trust this shop and will recommend it to all my family and friends. more

Highly Recommended 1/25/2010

If you had a bad experience in the past you will be glad to know that you will no longer encounter any disappointments. Montrose Car Care is now under new management and you will be very pleased with the service that you will recieve, everything is done in a timely manner but most of all within a reasonable price. Highly recommended I know you will be satisfied.\r \r more

WE FOUND OUR NEW REPAIR SHOP 1/23/2010

My partner and I lived in the Montrose area for a few years and tried several auto repair shops in the area but couldn't find the one that we could trust with our cars(we have several nice cars) We tried this one in the past too, but no luck.The other day my neighbor told me about the new management, so I decided to try them again. I came in here and asked for an estimate for a new timing belt on my Lexus. Wow, what a pleasant surprise. Not only the price was fair they also saved us a great deal of money by double checking the Lexus dealer's additional repair recommendations, none was needed at this time. I will bring all of our cars to this repair shop in the future. Thanks again guys and welcome to the neighborhood, I will recommend you guys to everybody. Pros: great price and service more

Would recommend to others 1/21/2010

Went here after a recommendation by a friend. I have been here two times.\r \r The first time, I took my car for an issue with the car starting. I was dropped off by one of their employees at my work. A few hours later, I received a call from Cyrus who informed me that my battery needed to be replaced. Simple fix, and he changed it out for me quickly. I expected the problem to cost me much more. I picked up the car, and sure enough, everything worked fine.\r \r The second time, I dropped the car off for some routine maintenance: flush the fluids, brake inspection, oil change. This was once again done professionally.\r \r Both times I received a follow up call from their staff asking if everything was alright. That's the kind of service you'd expect from dealerships, not a local mechanic shop! Very impressed, and I'd recommend them to others. more

Good communication + follow up 1/20/2010

Went here after a recommendation by a friend. I have been here two times. The first time, I took my car for an issue with the car starting. I was dropped off by one of their employees at my work. A few hours later, I received a call from Cyrus who informed me that my battery needed to be replaced. Simple fix, and he changed it out for me quickly. I expected the problem to cost me much more. I picked up the car, and sure enough, everything worked fine. The second time, I dropped the car off for some routine maintenance: flush the fluids, brake inspection, oil change. This was once again done professionally. Both times I received a follow up call from their staff asking if everything was alright. That's the kind of service you'd expect from dealerships, not a local mechanic shop! Very impressed, and I'd recommend them to others. Pros: Honest, fast service, friendly staff, regular communication more
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Owner Message

  • We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete...

Additional information

  • Hours:

    Mon-Fri 8:00 AM-5:00 PM,Sat-Sun Closed
  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    Neartown/ Montrose, Central

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