I went in to Monro Muffler and Brakes in 1529 Oregon Pike, Lancaster, PA to get my State Inspection and Emissions done, and when I called them they said that they had a $39.99 special. I gave my car in for the inspection and emissions, and the guy Ray Kassim scammed me out of $400, breaking a small part on both side of my car, which later I found out it costs $40 for both at a auto parts store, and they charged me $180, and then claiming to fix it, and the head mechanic David Winters broke the part, Ray Kassim never showed me the invoice, nor did he tell me how much it was going to costs to fix my car, before they started working on my car. When he finished working on my car, my jaw literally dropped when they told me that I owe him $400, and had I taken my car to any other mechanic for a car inspection and Emissions check, it would have costs me $100. Additionally when I took my car out it seemed like it ran better before I bought it in, and it seemed like the mechanic didn't tighten some of my front tires lug-nuts, and it seemed like Monro had switched out some of my front tires lug nuts, and the ones on my car seemed different, because I install all my tires on my car, so I had to buy new lug nuts for all my tires. The manage Ray Kassim was very unprofessional, and he started shouting, and insulting me, when I was trying to understand the bill, and some of these miscellaneous shop fees that he added on, overall a $100 job costs me $400, and this was a very horrible experience for me, and would definitely never going to Monro Muffler and Brakes in 1529 Oregon Pike, Lancaster, PA to get anything done, because they ripped me off big time, and try to avoid this place at all costs.
Cons: Scammers, and Con artists who trick you out of your money.