After working more than 6 months having a quilt made for our first grandchild, we used Monograms Today to personalize it. Not only was the work shoddy and sloppy, the personnel was difficult to deal with. The phrase, ""The customer is always right"" is not part of their vocabulary.\r
They forgot part of the wording; the back of the quilt was a complete mess, and my husband and I had to quickly cut off the leftover paper and the numerous hanging threads before delivering it to our grandchild that afternoon. Nobody took the time to check the work; in fact, the manager said that she had not checked the work at all.\r
Lastly, my husband noticed that the wording on one corner was not balanced / centered... and we paid a high price for all this sloppy work. Everytime I see it, I get mad all over again, but we will eventualy take the quilt to a reputable monogramer to be repaired. \r
This quilt was a labor of love and a future family heirloom. M.T. simply apologized but then argued with me about the sloppiness of their work, saying, ""well, everybody makes mistakes"". \r
I would NEVER use this place again - BEWARE!! Drive to Houston if you must... you won't regret it.
Cons: See review...