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Momentum Audi - Houston, TX - Reviews page 1 - Judysbook

Momentum Audi

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2315 Richmond Ave
Houston, TX 77098
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(713) 596-3500
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Reviews

( 32 )
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( 6 )

Best

Thanks so much!!  Everything was quick and easy!

Worst

DON'T TRUST THEM. Sales experience was pleasant but the after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They fa...

service aweful 8/11/2011

DON'T TRUST THEM. Sales experience was pleasant but the after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car as Certified Pre Owned so were charging our extended warranty instead of paying themselves. They make up the same things to repair each time we go in, sometimes the same thing they charged to the warranty 5 months earlier but they failed to recognize a known defect with the car so we were driving on a worn out camshaft for the same 5 months. Go anywhere else instead. I found a great place near the Gallaria. more

Everything was quick and easy! 2/9/2011

Thanks so much!!  Everything was quick and easy! more

Love my new car 1/20/2011

From the very first moment i met the salesman his knowledge of the vehicle was great, never tried to push a sale and was very easy to deal with. I sold my vehicle and was given a loaner to ride until my new one arrived, took delivery of the new vehicle and the explanation of the new vehicle was excellent. Most of the bad reviews here seem to deal with the service department which i have not (touch wood) had to deal with yet. I previously owned a Range Rover and so far there is no comparison between the service i received, the Audi dealer is 100% better than the previous experience at the Land Rover dealer. Love my new car so far and would definitely return to this dealer. more

I will go back 1/20/2011

From sales to financing my new Audi, I had a stress free experience. I will purchase my next car from this dealer. more

Highly Recommend 12/29/2010

i had a great new car sales experience at momentum audi. while a lot of people find buying a new car a stressful and unpleasant experience, i experienced quite the opposite at momentum. after setting up an appointment on the phone, i was immediately greeted by frank pecka, the internet director, who was courteous, knowledgeable, and offered me a test drive fairly quickly without me having to ask for it. no pressure at all, just a lot of facts about the car i was interested in. closing the sale was a snap, after a perfect delivery of the vehicle i purchased. the car was already prepped and detailed by the time when i arrived to pick it up. i highly recommend momentum audi based on my experience and would not hesitate to return to buy another car here. more

Raised the bar on customer service 10/4/2010

Like some of you, due to the negative comments posted I did not want to set high expectations for this dealership. I was merely in there to look at a vehicle and it's specs. I was a former Audi owner and I was back for another one. Audi sells itself so with that in mind, I wasn't expecting my sales rep to be totally "Awesome." My sales rep, Steven Lutz raised the bar on customer service. There was absolutely no pressure or hassle from him. I asked the questions and he got the answers and if he didn't, he went and got one! I never had to deal with anyone but him. He made the negotiation simple and easy and gave me the best price in town for my A5. The paperwork literally only took 15-20 mins!! Overall my experience so far has been much better than what I would've expected (knocking on wood). I hope this type of customer service is consistent throughout the depts in the dealership. Maybe I'm the few lucky ones, or, maybe you should look for Mr. Steven Lutz next time before you buy an Audi cause he is totally "Awesome." more

very easy to deal with 9/29/2010

I read reviews on this dealer and was very reserved about going to this dealer to buy my Audi but once there this thought never crossed my mind anymore. From the very first moment I met the salesman his knowledge of the vehicle was great, never tried to push a sale and was very easy to deal with. I sold my vehicle and was given a loaner to ride until my new one arrived, took delivery of the new vehicle and the explanation of the new vehicle was excellent. Most of the bad reviews here seem to deal with the service department which I have not (touch wood) had to deal with yet. I previously owned a Range Rover and so far there is no comparison between the services I received, the Audi dealer is 100% better than the previous experience at the Land Rover dealer. Love my new car so far and would definitely return to this dealer. more

Awesome! 8/30/2010

Excellent! Josh and Frank are Awesome! more

efficient 8/26/2010

Excellent, fast efficient service more

patient 8/23/2010

Excellent service, very patient more

service was good 8/18/2010

Overall service was good at Momentum Audi more

extremely helpful 8/9/2010

Overall very good. The sales person was extremely helpful, I always appreciate it when the salesperson suggest you test drive the car. more
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  • Payments:

    Visa, Discover, Master Card
  • Neighborhoods:

    Central, Greenway/ Upper Kirby

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