I took in a pair of slingback heels that I feared were beyond repair - the heels, toes, soles and leather were completely trashed. The friendly lady at the counter went through the problems with me and gave me a price, which was reasonable, considering the extent of the repairs needed. The shoes were ready just a few days later, and I was thrilled to get them back in excellent, like-new condition. They really worked a miracle on these. I highly recommend them!