I was the maid of honor in a friend's wedding, in which there were only TWO bridesmaids, and they managed to mess up our order. The two of us ordered different dresses and ended up with the same dress. When I called to talk to them about it, they shut me down and said I needed to have proof, which I didn't have, since they kept the original order forms and I never received a copy. The bride actually had to call up there and trick them into faxing her the original order forms (by saying she wanted the forms for her wedding binder, ha!), then when we went up there, the manager (Amber) was rude right off the bat, before we even told her what had happened. She then proceeded to blame me and say I hadn't done enough for the bride on "her day." After a lot of haggling and phone calls from the bride, the manager eventually agreed to pay HALF of the purchase price of the dress THEY SCREWED UP! Frustrating, to say the least.