Mobile PC Doctor in South Dennis, MA represents the MOST blatant exploitation I have ever seen from a “legitimate” computer service company. This company made MANY house calls to an elderly couple to service a BRAND NEW desktop. Mobile PC sent out a technician to service this computer 5 times for a unit less than one year of age. They charge $120.00/hour for their house calls, and one of these calls was even 2 hours. When looking over the invoices, they never performed any substantial service. All tasks could have been easily completed with a single click of a program already installed on the customer’s computer on the date of purchase.
When I called Mobile PC Doctor for an explanation of what these service visits entailed, an employee tried to explain the simplest of service actions with incredible detail to sound as though a great deal had been done. After she agreed that what their technician had accomplished could not take one (let alone two) hours to complete, she justified by advising extra time is used to answer questions and explain issues. However as I previously stated, the users are no more educated on how to use their computer, remedy their own issues, or operate the singular beneficial program installed by Mobile PC Doctor. At no point did they suggest the users contact Dell about servicing the computer while under warranty. They have charged this couple over $600.00 to service a computer less than one year old. This computer was and is still under warranty for all hardware and software issues and if they had advised the owners to contact Dell about any or all of the issues they claimed to resolve and did not, Dell would have sent a technician to their house free of charge.