I purchased a wedding cake for my sister's wedding from the Short Pump location. It was for a small service (35-people) so the cake was small and two-tiered. It was to be picked up on Sat morning to travel 2-1/2 hours away to eat Sun night - I expressed this when I ordered the cake. When I picked it up, the cake was in an open box. They told me that they did not have boxes large enough for the tiered cakes - this is something that should have been shared with me when I placed the order. When I expressed my concern over it drying out by the next night, the employee told me I could go buy some plastic to cover it...they didn't even offer to cover it, said they didn't have anything. My husband told her that for as much as the cake cost ($110), they should have a box large enough to fit. He then told her that we would never do business there again nor would we recommend them to anyone. She said ""that's fine, if you feel that way, we don't need customers like you."" Then she said ""We deal in high-end"". I think that is insulting and rude. We went to Ukrops to get plastic wrap and they GAVE us a box to transport the cake in. When the cake was unwrapped, the icing was smashed in the back where they had the lid propped on it, the icing on the front of the top tier was all cracked, the top tier was lop-sided and separated and one of the cream-colored calla-lillies right on top had purple running through it - a clear mistake! Didn't look high-end to me! I called when we returned to town to speak to the owner and he never responded to me.
Cons: Very Rude Employee, Wedding Cake Box not Big Enough