Absolutely horrible customer service. Make promises to call you when a product comes in, they don't. They could care less about the well being of animals as was evidenced by their lack of concern about a much needed product that I have been regularly purchasing from THEM for a year and a half. . The woman in her fifties who runs the show, acts as though you are an interruption rather than the purpose of her work. Some of the kids working there are very helpful, but this woman makes shopping there a miserable experience.