On July 21, 2009 Mindy Rangel of Mindy Maids was scheduled to clean my 3000 square foot home. The cleaning services promised for the price of $397 included mopping, dusting, carpet cleaning, furniture cleaning, windows inside and out, base boards, countertops, fake plants, and bathrooms (including showers, toilets, and sinks). Mindy arrived two hours late, with only one worker who she dropped off to clean the entire home alone for 2 ? hours.
When we came home and inspected her work we were devastated to find that not only did Mindy Maids not clean what we had asked her to, but also that all the counter tops, lamps, and fake and real plants had been sprayed with a greasy substance. The floors were sticky and unclean. The windows still had cobwebs and streaks on them. One of our bathroom showers had been untouched and had dead insects still gathered at the bottom. The baseboards were filthy with dust and cat hair. The couch was also still covered with cat hair. The air conditioning vents were also still filthy. It was clear that Mindy Maids had not performed the services promised. We had to hire Merry Maids to come the next day and clean the mess that Mindy Maids didn?t clean and to clean up after the added mess that Mindy Maids created themselves.
My wife and I called that evening to try and resolve the issue with the owner, Mindy, who yelled and refused to work with us to fix the situation and would not refund any money. My wife had hired her to come because she was going into the hospital the next day for a double mastectomy surgery and wanted to make sure the house was taken care of. When she explained this to the owner, Mindy scoffed and rudely stated, ?Well, at your age?? implying that my wife was so old that she somehow should have expected to get breast cancer. By the way, I don?t think Mindy is much younger than my wife.
After speaking to Mindy on the phone and finding out that she was ripping us off we called our credit card company to dispute the charge. However, we found out that Mindy had already charged the credit card a week before our scheduled cleaning and it was too late to cancel the charge because she had already received the funds from the credit card company. We also found out that she had charged our credit card for $581 instead of the agreed upon price of $397.
Not only did Mindy Rangel of Mindy Maids commit fraud on us by not performing the duties we paid for, but she actually outright stole money from us by making unauthorized charges on our credit card. Because of this we had to cancel our credit cards. Afterwards, we did some research and found multiple complaints from multiple people throughout the Corpus Christi area. We couldn?t find a single review that wasn?t extremely negative. It seems that this company has a pattern of stealing from and committing fraud on its customers and her business of fraud and theft needs to shut down.
If you have been defrauded by this woman please contact me as we have contacted the police and plan to take this court.
Cons: she steals your money