The Service Advisors in the Service Dept. (S.W. 146th and Ambaum) do not work for Millennium Ford. They are Ford Certified, but they are entrepreneurs. They are independent. It's all about money. Even when there is NOTHING wrong with a vehicle, one Service Advisor will say, ""you know me....I ALWAYS find something wrong."" There have been many situations where the car owner is told their parts need replaced, yet the parts are new because they were just replaced months ago, somewhere else! It takes a long time to get a simple oil change. People sit in the waiting room for an hour and a half, to find out their car still has not even been moved inside, for the oil change. Many find after their car is repaired, it literally breaks down on the freeway, there are ""screws"" or other things missing so it's not put back together properly, and many have to return (after the ""repairs"") because the car is in worse shape than when first brought in! Your car may sit here for days, weeks, or literally months, as you wait for repairs. Money flows here with jacked-up prices, and the Service Advisors working on commission. They aren't nearly as excited about your simple oil change as they are about your costly transmission work. It's all about money.....YOUR MONEY! I have talked with many people who have had nightmare experiences here. Go to a business where you will be valued and respected.