In a nutshell, the following things were wrong: I had to change in the bathroom; I was not given a mirror to inspect my bikini wax job (which I found out later was not satisfactory); I had to wait 30 minutes between treatments in a small ante-chamber with no offer of anything to drink and practically no place to sit; and above all - I received a 30 minute massage instead of a 1 hour massage. When I pointed this out, the reaction was, "oops, did I gyp you?" instead of, "let me rectify that." Everything about my experience was bad and I do not recommend this spa.
Pros: nice receptionist
Cons: unorganized, not relaxing, unprofessional