I went through a mikes carwash in my new car & asked many questions. I like many others was skeptical of the place. I was assured they take full responsiblity if anything happens to your car. Nothing did, the first few times we stopped. Then this last time, BOOM, big scratches like sets of nails going down drives side panel & lg chip of paint gone off front tire well. I know this because I always get out & inspect after every wash to make sure car is clean.I should at leat get moneys worth. It wasn't there 1st wash but it was on the 2nd. Like some of the other posts the rude staff took pics in the dark bays telling me it was for my benefit, also said company would never pay i would be lucky tp get phone call. They were right I got kiss off letter & free coupon. I called distric, then corporate, & finally the BBB. They are all saying take up with your insurance comp. Funny thing just filed a claim a few weeks before & ins was out to take pics, so I have proof it wasn't there before. Now Im playing the waiting game with the BBB & corp office. Just a piece of advice to everyone I drive a nissian versa I more than fit in there mold of a track & they just about blow mew away, the claim is that the disclaimer sign excludes them from covering any potentail damage to my vehicle, they claim you more or less use car wash at your own risk. I dont see that on the sign. Im guessing neither did youor the other 46 people who have filed complaints with the BBB.