I took in my vacuum cleaner for repairs and didn't recieve a call for about a week. I called them and they said they were working on it, and they had to special order the parts but becuase the problem wasn't very common. I said ok, and hung up. When i got it back, not only did they fixed it, but they also replaced the cord, changed the HEPA filter, and performed other various tasks. These were free and more then made up fo rthe delay in the repair. I would definatly recommend this place if your vacuum or sewing machine is on the fritz and needs a repair.