In late July of 2009, I contracted Midwest Pools & Spas for a fiberglass pool and surrounding concrete patio. They wanted full payment upon delivery of the pool shell. They completed the work in late August. The concrete patio cracked and collapsed over the winter, and the pool tilted. Greg Hoover, the owner of Midwest Pools & Spa of Charlotte, came out and then personally took responsibility for the shoddy cement work and agreed to fix it. He requested we wait until pool season was over in September, which we agreed to. Now he claims to ""not have the money"" to replace the patio and repair the pool until his lawsuit against his pool subcontractor is complete, and he has no idea when that may be. In other words, my wife and I paid $29,000 for a pile of rubble with a fiberglass shell in the middle of it.