When I called this clinic to make an appointment for an abortion, I was told that I could bring someone with me and that a patient advocate would talk to me about my decision before the procedure. However, on the day of the appointment, the person who accompanied me had to wait in the waiting room while I was called in and out of various rooms out back. No-one gave any consideration to the fact that I was visibly distressed and when I asked questions, staff became irritated. I was persuaded to have a different procedure than the one I had come in for and then I was made to wait 2 hours in the waiting room. Staff displayed little consideration for my feelings throughout the time I was at the clinic. After the procedure, the doctor came back into the room exclaiming "we got it!" as if it was something to be happy about. I was absolutely devastated; I have never experienced such insensitivity. When I subsequently called to ask about the follow-up appointment I had been promised, I was told that I was supposed to have arranged it on the day of the procedure; that the onus was on me to do so. Sometime later, I had to call the clinic again to report problematic side effects of the birth control they had prescribed me. After waiting by the phone all day for the promised call back, I ultimately had to chase a reply and was then told to go and see my local health care provider as the clinic was not interested. No-one deserves to be treated in this way, especially given the already emotionally sensitive circumstances. The impression I had was that the clinic and staff who work there are only interested in making money. I have written this review in the hope that I can save others from going through what I went through.