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Midas - Columbus, OH - Reviews page 1 - Judysbook

Midas

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5559 N. High Street
Columbus, OH 43214
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(614) 846-0440
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I bought a battery that turned out to be bad from this Midas, but my complaint is how I was treated trying to get compensated for the inconvenience. I ended up stranded on a hi...

bad customer service 6/22/2011

I bought a battery that turned out to be bad from this Midas, but my complaint is how I was treated trying to get compensated for the inconvenience. I ended up stranded on a highway in North Carolina with the bad battery. It was late on a Friday and I got a tow to a Sears service center, as I knew they were open late. Sears tested the battery and validated that was the problem. As I had the receipt with me, I called Midas in Worthington prior to doing anything with Sears (Friday night at 6:00), since that shop was responsible for this problem. The response? Yes ma'am, just bring your car to my shop and I'll replace the battery (how many things are wrong with that response?). He was neither willing to buy a battery from Sears or tow me to the nearest Midas. When I got home, I went to my nearest Midas shop (I no longer live in Ohio) and was told to call Midas corporate on Monday. I called corporate who assured me someone from customer service would call me back within 2 days. This did not happen. When I called back, I was given a number for 'customer sevice' that turned out to be an on-staff lawyer. 8 phone calls later, a regional Ohio manager called me back. After 2 faxes and 3 phone calls, he said all he was "allowed/required" to do was pay for the cost of my purchased battery. There was $0.00 compensation for my time, the hassle, and the towing. Never do business with Midas. more
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Editorial

  • Well-known chain offers maintenance and repair for cars and trucks including brakes, oil changes, batteries, exhaust, climate control, radiator flushes and more.

  • 11/18/2004 Provided by Citysearch

Additional information

  • Payments:

    Discover, American Express, Visa, Master Card
  • Neighborhoods:

    Clintonville

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