This office has a lot of administrative difficulties. One time I showed up for my scheduled appointment--with the postcard confirmation they had mailed to me in hand!--and they told me I didn't have an appointment. I had taken time off work to come in for my exam, and I was supposed to have some regular tests done as well. They were irritated as they agreed to work me in, and I got many dirty looks and heard them muttering about how I had showed up without an appointment. The scheduling error wasn't mine, but even if it had been, that behavior was rude. Dr. Klessman saw me, and actually yelled at me when I had trouble with a particular test that involved him touching an instrument to my eyeball. It's understandable to be stressed when a scheduling glitch occurs, but I felt a bit bullied.
I recently switched eye doctors because I no longer work in the city. When I called and asked them to transfer my records to my new doctor, they told me they would have to charge me $10 to do so. And then they didn't even send the documents to my new eye doctor--they mailed them to my house instead! Now I have to drive them over to my new doc myself.
Quite bizarre and unprofessional treatment...