The job on making a patio was finished quickly. After they left, it turned out that all the debris were buried around the patio and just dressed with the soil. The strip about 3 feet wide around the patio cannot be used anymore for planting. We called them few times, every time they promised "to stop by and take a look". That was in the summer of 2004. So far, nobody showed up.
The guarantee covers 5 years on the workmanship and lifetime on bricks. Now the bricks starting to pop out and the cement they put around the patio is cracking. We started calling them again and the answers were the same as 4 years ago. I feel like listening the old records: "We will have someone stop by when in the area, and take a look at it".
Very frustrating experience.