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Messina's Shoe & Boot Repair - Grapevine, TX - Reviews page 1 - Judysbook

Messina's Shoe & Boot Repair

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320 S Main St
Grapevine, TX 76051
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(817) 481-2721
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Reviews

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Best

Been on Main St. in Grapevine for thirty years. Old world atomoshere. Neat old pictures from shops' history. Beautiful workmanship. You will not be disapointed. And they ...

Worst

I got two pairs of shoes repaired at this location. When I picked them up today after two weeks, one pair of shoes had not been repaired. I asked to speak to a manager/owner and I...

Very Poor Customer Service 1/4/2012

I got two pairs of shoes repaired at this location. When I picked them up today after two weeks, one pair of shoes had not been repaired. I asked to speak to a manager/owner and I was told he wasn't there. I spoke to Samantha who repaired my shoes, but only after I asked to get it done now. Her response is ""that things get overlooked"". She never apologized for the job not getting done. I paid my bill and left the shop, knowing that I would not be doing business again with them due to the poor customer service. However, 5 minutes later, I received a phone call from an employee telling me that I was ""banned"" from visiting their shop. He then hung up on me. When I called back to actually talk to the owner, I was told again by Samantha that she was a Messina, so I didn't need to talk to the owner. I have never experienced such poor customer service in Grapevine. I'm appalled at the lack of professionalism from their staff. I too run a family business and I know it's only as good as your reputation. If I was a Messina family member, I would be embarrassed at how this customer was treated. I have filed a complaint with the BBB on the very poor customer service by a ""family member"". more

experience shows in beautiful workmanship 6/21/2007

Been on Main St. in Grapevine for thirty years. Old world atomoshere. Neat old pictures from shops' history. Beautiful workmanship. You will not be disapointed. And they fix just about anything. From luggage to tack to belts and purses and of course shoes. Very professional, reliable and very experienced. Pros: experienced expert workmanship. Cons: parking difficult on Main but they also have a back entrance that's more accessable. more
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