After promising the world at our walk-through, Merry Maids cleaned about half of our apartment the first time they came. After we brought this up with them, they assured us that the second time would be much better. It wasn't. We came home to find our furniture completely moved, the floors not cleaned and almost nothing dusted. The worst part however is that they locked our cat in a bedroom with no litter box, food or water and did not let her out when they were finished. She was locked in the room for 8 hours because of this incompetent company. When I finally got ahold of a manager, they were very apologetic and refunded our second cleaning. Hopefully, this was an isolated incidence, as other reviews I've read have been mostly positive.
Pros: Manager was Helpful
Cons: Cleaning Staff