I, unfortunately, did not read the reviews of Merry Go Round prior to purchasing my daughters crib, dresser and changing table. Large, one stop children’s stores are hard to find, and when I saw all their nice items, I thought I could not go wrong. Be warned, their customer service is beyond terrible, and the employees and owners do not care about trying to make things right.
Some of you might read these reviews and think, ok, this won’t happen to me, or I am not that picky, what could go wrong, but let me tell you, it will happen to you! I am very easy going, easy to please, and they have pushed me over the edge. (so much to the point I am writing this feedback, and telling EVERYONE I know NOT to shop here)
We ordered her furniture in Aug. 20 weeks before she was schedule to arrive. They told us that it would arrive in 6-8 weeks, and then we could arrange delivery (they do not even do this for you, you are on your own calling the Big Guys, whom are great by the way) 7 weeks into the order, I called just to get a status update (hey, things do sometimes arrive early!) and they told me they do not do that, that I had 1 more week and they will check the status then. I thought that was very odd. So I wanted 1 more week, and call to check. They told me it was not in, and had no idea when it would arrive. I said call the manufacturer to find out. I continued to call them every other day for 2 weeks, until they finally told me they had lost my order. I was livid, and asked what they were going to do to get my furniture here quickly. They said nothing. So I began working directly with the crib manufacturer, which was great. They rushed it out to merry go round, whom then took part of my order and gave it to someone else. (because they had waited longer!)
They do not care that my baby is scheduled to arrive in 3 days and I am without furniture I spent over $2,000 for. No one returns my calls, and no one cares.
DO yourself a favor and stay away. It is stressful enough being a first time parent, you should not have this to worry about on top of everything else going on.