I was moving out of a rental property, I wanted to leave the home as nice than it was delivered to us. I had Merry Maids out for an estimate. The price they quoted seemed very high for an empty house, but I decided to go forward because they promised to make the house like almost new. So.... on the day of the scheduled service, I called to confirm the time, and was told they would be earlier than the time planned. I was happy to hear that, only to sit in my empty house for and hour and a half. When they did show up,the two ladies said they were going to take a thirty minute break before starting, and wanted payment in full, which is their policy. They refused to write me a receipt. They offered me a business card with the "team members" name on the back. I explained to the ladies, and to Susan, the manager, that I was not comfotable with not getting proof that I gave over $250.00 to someone before the service had been completed. I was told that I had 24 hours to call and say that i wanted something re cleaned. I again expressed that I wasnt concerned about a guarantee, I simply wanted a receipt. I was informed that their company does not offer receipts,and that the best they could do was to initial my copy of the work order, not theirs. I askes the ladies to leave, and they did. I hired someone else,paid AFTER the service was done, and didnt ask for a receipt because the work had been done properly. Do the owners of this company not watch the news,or court programs? How would I have proven that I paid if these ladies drove off without cleaning?
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