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Mercer Advisors - Santa Barbara, CA - Reviews page 1 - Judysbook

Mercer Advisors

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1801 E Cabrillo Blvd Ste A
Santa Barbara, CA 93108
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(800) 898-4642
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Reviews

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I've been a client of Mercer Advisors for over 5 years and could not be more satisfied. I became a client a year or two before the crash and thank my lucky stars that I did. They ...

Worst

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Editorial review from Citysearch 12/11/2013

@marcopmo - Thank you for your review. We are sorry to hear that the financial planning service you recevied did not meet your expectations. In recent years, we have moved away from promoting the stand-alone planning model in order to address concerns like yours. Our focus is now on a total wealth management. When a person invests with us, they receive comprehesive financial support - including investment management, planning, and family office services, if apprpriate - for a single fee. There are often few or no additonal fees involved. We strive to serve our clients with clarity and deeply regret that this standard was not met. Mercer Advisors’ investment strategies include extreme diversification, prominent institutional funds, aggressive attention to cost, and systematic rebalancing. Our nine-member Investment Committee oversees the implementation of the latest academically validated research to keep our strategies on the leading edge. We appreciate your feedback.\r \r @aaron c. - We are sorry to hear that you had a negative experience with Mercer Advisors and would not recommend our services. We would deeply appreciate helping us understand what made your experience less than excellent. \r \r @sbhiggins - Thank you for the glowing review. As one of our Guiding Principles states, ""We are committed to serving our clients with excellence."" We will continue to provide this level of service in all our client interactions. more

Editorial review from Citysearch 8/15/2013

What a joke. Ever seen those shows on tv, i.e. 'American Greed'? Similar. I have the tiniest amount in a 401k plan and I am no longer with the company.. therefore I need a disbursement. If you would like access to your own money within a reasonable time frame, I'd think again! First off, while I was a participant in the 401k plan for over 2-3 years, I would receive my quarterly statements. I was never given online log in info but the statements came consistently. The envelope says Mercer Advisors but the papers inside never have. The paper simply said the name of the employer and then my name with my full social security number typed out. On the cover page and paper they have not printed the name Mercer Advisors anywhere and they do not even have a phone number listed. I had to google the phone number, which was a disconnected number and finally I found a 1800 number to call. Anyway, I parted ways with my employer over 3 months ago and hadn't heard from Mercer. No problem, it's my responsibility anyway so I contacted them initially to get a disbursement. The person told me that they'd look into my account and give me a call back. That was a Thursday, I waited until the following Monday and then called again. I was told that they were waiting for a call back from their pension department and they'd call me back (even if they didn't hear from them) by the end of the day to let me know. No call. Needless to say, I'm a little concerned due to the fact that they can't follow through with phone calls but yet they have my hard earned money?? I called again the next day specifically to another number hoping not to get the same person. The woman that I spoke with told me that, ""Pension is swamped right now!!"". First off, I don't really care how busy this is, it's their job and I'm the customer. Then she takes down my email since it will be easier for them (!) to communicate that way so I obliged. I did get a prompt email back from the same person I'd been dealing with and he told me that I need to request a disbursement (he thinks) by logging in online. I followed his instructions and clicked every single tab and button on the website but couldn't find any section to request a disbursement. I emailed him back to let him know and he responds saying that apparently that version of their program doesn't allow participants to do disbursements. He tells me to call the pension center phone number (a 888 number) to request it myself. I have called multiple times and the phone number rings twice and then has a voice recording that says to leave your name and number and someone will return your call. In true Mercer fashion, I've left multiple messages without receiving any calls back. Sketchy?? more


Rebuttal 2/10/2011

I've been a client of Mercer Advisors for over 5 years and could not be more satisfied. I became a client a year or two before the crash and thank my lucky stars that I did. They took care of me during the downturn and have my complete confidence. And their customer service is excellent. Emi is the best. more

Just a Rip-Off! 3/8/2009

I am a new dentist and signed up for the financial planning course. I specifically asked on several different occasions for help with my student loan consolidation. I was told several times by Mercer that I would be able to get help from them. Well, I went ahead and signed up for the service ($4000.00)! They collected my information and came up with an investment plan for me. They told me that I have too much debt right now and that I should pay it off and then start investing in a couple of years! What! They NEVER addressed my primary concern about student loan consolidation and managing my debt. So, basically for $4K I got an answer that I already knew. After several weeks of being irritated I asked for my money back and was told by Steve Johnston that it was ""not an option"". I informed Steve that I wouldn't be investing with Mercer and I never plan to after they basically stole $4000 from me just to tell me what I already knew. He didn't seem to care! Stay away from Mercer!! All they have are basic mutual fund investments, which nobody can seem to get under control in this market! There are much better investment avenues for your money. Also, they tout themselves as being so wonderful because they do not work on commission, but they do steal your money up-front and I will continue to fight to get mine back! They are horrible!!!! more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Neighborhoods:

    East Beach

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