It seems the Peabody is caught up in their own reputation and mystique. A two night stay of expected rest, was anything but restful. Our first room was very small and quite dusty. The shower wouldn't drain. We waited an hour for maintenance to clear it with a line, and were left with a dirty tub. We were not aware there was a Fraternity Convention of 700 members staying at the hotel either. This meant loud obnoxious fools running, yelling, slamming doors at all hours of the night. This is an OLD building, not soundproof by any means. Awake at 4am because of all the noise. Our complaint to management was met with indifference (she said...:""and?""m like it's not her problem. After expressing how this hotel doesn't belong in the 'Preferred Resorts' guide and how others in that guide are far nicer, we were upgraded to the concierge level and comped a night. Concierge level, 12th floor. Nice to have snacks and beverages on hand all day. The first concierge, Justin, was not friendly, arrogant and never offered us ANYTHING in the way of service. Not even a local map, like the stack on his desk I saw later. The room on the 12th was much nicer, cleaner and larger. The beds are fantastic. More noise...2am on Saturday, some clown (Fraternity brother?) KICKING THE INSIDE OF THE STAIRWELL DOOR because he obviously didn't have access to that floor. What a joke. Be prepared to pay: Self Parking $16 A DAY (valet is $22), Internet Access: $9.95, none of this is spelled out on peabodymemphis website. Bring your own aircard for wireless. We have had much nicer stays at Hampton Inn's and Residence Inn. Next time in Memphis, we will avoid the Peabody at all costs. We thought staying at the nicest place in town was the way to go. I've no learned to always ask ahead when making reservations if there is any 'special event' or group at the hotel. Might have saved myself a ton of money and got some sleep....
Pros: Comfy bed. Location.
Cons: Service. Noise. Price (as it relates to service). 'Extra charges'