IMPOSSIBLE to even talk with these folks. ""Jenny"" won't even let you get a word in edge wise and is so busy overrunning you when you try to talk that she doesn't even hear what you are telling her and then tries to tell you that you said things that you didn't! If she'd been listening in the first place, she would have known what I said ... If they record their calls like it says they can, she can go back and see what I said ... that is, if she can hear me over HERSELF! She must like hearing herself talk. I mean, I know these folks are trying to do a job, but come on! I am not a deadbeat who doesn't pay my bills. My bills were from an accident where an 18 year old pulled out in front of me and my boyfriend on our motorcycle. I DID NOT asked to be hit by another driver. And yes, I did receive treatment. ""Jenny"" just kept telling me over and over how the doctors want their payment for services they gave to me. I kept telling her they are going to get it from State Farm! It's not like the bill isn't going to get paid, so GET OFF MY BACK ABOUT IT!!!!!!!!!!!!!!!