Everything was going great for my wife and I until my wife actually had to have dental work done. She had to return four times to get a mold done before they actually got it right. They were very nice about the situation, but I believe if they would SLOW down and not try to move as many patients and dollars through there like an assembly line, the quality of work would be better. Any way, we stayed loyal because, again, they were very nice about the situation.
My wife scheduled follow up appointments for more work and one was for a tooth to be extracted. Well, before she could get to her appointment, the tooth became infected and her face started swelling up. Needless to say the pain was unbearable. I called them first thing in the morning and told them we had a dental emergency and my wife needed to see the dentist immediately. They said they would have to call me back with an answer. A couple of hours later, they called back and said she would have to stay with her original appointment, which was WEEKS away. We made the decision at that point to switch dentists. I called up my childhood dentist in Locust Grove and he was able to take her in immediately to extract the tooth.
I then called them back to cancel all of our appointments and to get my wife's x-rays, so I wouldn't have to pay for new ones. I spoke with 2 different girls, who said the dentist would have to release them before I could pick them up. They then called me back and said they were ready to pick up. When I got there, they said I would have to pay $10 to get the X-rays, which were a few pages printed on standard paper. Neither of the 2 girls on the phone told me of the charge before I went up there. When I asked the receptionist how it was right or ethical that I have to pay $10 to get something that I've already paid for, she said it was a standard policy, like that was a logical answer. Well, the $10 charge was the last straw that prompted me to write this review. I believe a dentist should be there for emergencies, and this one is NOT. I also believe that any business should act ethically and not charge you to receive something you've already paid for.