I have never experienced such poor customer service and disrespect by a manager of a store in my life! I have relayed this information to the corporate office for review and recommendation of employee training.\r
\r
This evening I went to the Military Road McDonalds drive thru in Benton, AR. I was greeted by a lady yelling ""Go ahead with your order"". This in my opinion is rude and is not the proper way to greet a customer. I understand that this is a fast food restaurant and is not a fancy place, but do expect to be greeted with a may I take your order at a minimum. Before I was even able to finish ordering the first item, the lady is yelling again, ""is that all?"" I finished the order and she stated the total. She did not repeat the order back to me or even allow it to show up on the screen. I know that this was not an isolated event as I heard her take 2 additional orders in the same manner when waiting at the window to pay. The lady that handed me the food was not any friendlier.\r
\r
If this had been the end of my trip to McDonalds, I would have just written this off as poor employee training and not given it another thought. \r
\r
But unfortunately, the food was incorrect, so I had to go inside to get it fixed. I asked to speak to the manager when I went inside, and after about 10 minutes of waiting because he was ""busy"" he finally came. He stood across the room from me and said ""Yes"". I told him I felt it was very rude to stand so far and not come out to have a conversation after making me wait 10 minutes to talk to him. He immediately started to raise his voice and said “Ok mam, I will come all the way out there to talk to you. There is a mess on the floor and I didn’t want to get it on my shoes but I am coming all the way out there to you” Then he proceeded to slam his way around the corner and stands towering over me about 3 inches from me. I felt that he was trying to intimidate me by his aggressive behavior and disrespect from my personal space. I tried to tell him the things that I had been waiting to tell him, which were “ I just thought that you, as the manager, would like to know that when I placed my order the girl did not greet me she just yelled, ‘go ahead with your order’ and never repeated it and then it was wrong. But it seems you are not interested in talking to me due to your attitude and demeanor” He again starts yelling as he is walking off, “Since you can read my mind, I will let you talk to someone else!” He walks to the back and I asked him for his name. He still yelling, turned around and said “It is Vincent Garling” Here I will even write it down for you”.\r
\r
As I previously stated I have never felt threatened by a employee or a manager of a fast food restaurant and I definitely did this evening. It was very uncalled for behavior, when I had patiently waited to just make him aware of the problem in their restaurant. Clearly he was part of the problem and not able to correct it as he is the leader of the world’s worst customer service! I have requested a phone call from a member of the corporate office staff and a written apology from Mr. Vincent Garling. I feel this is the least that he can do, if he is not reprimanded/relived of duty for his awful behavior.
more