I took my brothers and my girlfriend here last weekend looking for a good meal on a Saturday night. I had been to Max before, a little while ago and enjoyed it.
I could not have been more surprised with the experience we had. We were sat quickly, and the Sangria we had was very good. We got no bread on the table, though all of the other tables in the room did. We ordered quickly and then the wait started.
Our appetizers were a little slow, but certainly manageable with a pitcher of sangria and the food was very good. After that, it was 20 minutes before the first time we heard ""your food should be right out."" We said that's fine, no problem.
20 minutes later, most of the tables in the room were being turned. Guests who arrived after us were being served. For a second time we heard ""Your food is just about done, can I get you another round of drinks?"" We said sure, and ordered another pitcher of Sangria (which was still tasty).
20 minutes later, the sangria was finished. Our water glasses were empty. The waiter made his third round saying the food was coming out. It came 10 minutes after that, but by then our appetites had been soured somewhat.
I want to say upfront that the food was delicious and I have no complaints about it, but we waited over an hour for it with three promises it was just about out. So we left a small tip and left, thinking the discomfort for the night was over. Instead, the waiter chased out after us in a huff asking why we left a small tip. We said the service was poor and it would have been nice to know there was a problem with the order. His reply was just ""the problem was having a full house.""
If having a full house is a problem, then maybe he's in the wrong business. A comped pitcher of Sangria would have set the night right or an actual apology would have even softened the blow. No dice. It's a shame, because the food is very good, but we won't be going back.