We saw an ad that advertised a ortho pillowtop set for $199, so I asked my parents to stop by and pick them up for us while they were in Victoria...it sounds like a great deal, but it is not. Not only did they give us the wrong size box spring (which they so rudely tried to place that blame on us, saying they had to drive the right size one out to us on a busy day! We didn't make the mistake, but they tried to act like I should just accept the poor mattress because they had to fix their mistake), the bed they loaded up was not a pillowtop, it was a cheap version of a pillowtop called a Eurotop that only costs $169-$199 at most other matress dealers, and you won't have to deal with the arrogant salespeople. When I was in town, I went to the store to ask about why I did not recieve the product that was advertised , and also what was written on the receipt was not the brand received...the sales lady asked, ""What did I expect? I only paid $199."" (As if that amount of money is not worthy of a quality product) I continued by responding that I could purchase what was falsely advertised elsewhere for the same price, and then a tall man rudely treated me as an idiot by saying ""that he was going to show me the difference before he lost his patience""- talk about poor and rude service...I explained that I now undestood what the previous post was refering to and he yelled at me and told me to show him where it said they had rude service on the interent...the experience was frightful...the lady by the counter then told the man that she knew what I was talking about and began to talk bad about a customer...save yourself the hastle and shop somewhere else, you will end up with a better deal because this place places false ads and has the worst customer service I have ever seen, and they do not treat people with any type of respect. It explains the empty store. So if you are looking for a quality product and want to be treated like a paying customer...please go somewhere else.
Pros: There are other matress places other than them in town.
Cons: The product, and especially the rude, demeaning, angry employees.