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Matthew Izzo Shop - Philadelphia, PA - Reviews page 1 - Judysbook

Matthew Izzo Shop

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928 Pine St
Philadelphia, PA 19107
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(215) 922-2570
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Read the fine print, because I didnt. Figured I could get a full refund on my credit card if I wasn't happy with the jacket I ordered, like most online stores. Come to find out th...

Beware online orders! 9/28/2010

I ordered a desk on-line in May. My credit card was immediately charged. In June I was informed by Liz, a customer service rep, that the desk was no longer available so I had to cancel my order. She said she would charge the $1445 back to my credit card. This didn't happen. I then spoke to Denise who told me that she whould take care of it. Again, nothing. I have been calling and e-mailing the store to date (Septmeber 28) and am told by everyone I speak to that they absolutely can't speak at the moment but will look into the issue right away and call me back. I have not received a call back. Finally decided today that as inconvenient as it is, I will have to file a lawsuit. more

Awful online service 2/9/2009

Read the fine print, because I didnt. Figured I could get a full refund on my credit card if I wasn't happy with the jacket I ordered, like most online stores. Come to find out that I can only get credit. So to this day,its been a year and a half, I have tried to use my credit but continue ordering and returning items because I am not satisfied with the fit or color. As I continue to order and return clothing, they charge me for shipping and handling and I keep paying for the S&H back to them. So I've probably used about 20 dollar or more for merely shipping and handling. This is ridiculous. If you are interested in their stuff, youre better off driving out to their store. This is a pathetic and poor tactic on Matthew's behalf to gain profit from their site. Try better customer service to get more customers. Instead of pissed off customers. Only perk is that they respond to your emails. more

Cool furniture store plus lots more 8/6/2005

This totally cool home shop has more than furniture. They also carry home accesories, urban bags, jewelry, soaps and body products. Prices are not rock-bottom IKEA, but they are surprisingly fair, considering location, flair and uniqueness. The staff is nice and will special order items. Keep in mind that many of their special-order furniture items are shipped from Canada and can take more than a month to arrive. more
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