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Mathis Brothers Furniture - Tulsa, OK - Reviews page 1 - Judysbook

Mathis Brothers Furniture

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6611 S 101st East Ave
Tulsa, OK 74133
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(918) 461-7700
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Main categories:

Furniture

Related categories:

Home & Garden

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Mathis Brothers Furniture - Tulsa, OK
Mathis Brothers Furniture - Tulsa, OK
Mathis Brothers Furniture - Tulsa, OK
Mathis Brothers Furniture - Tulsa, OK
Mathis Brothers Furniture - Tulsa, OK
Mathis Brothers Furniture - Tulsa, OK
Mathis Brothers Furniture - Tulsa, OK

Reviews

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Best

WHEN MY DAUGHTER AND SON-IN-LAW WHO ARE FROM CALIFORNIA BOUGHT A HOUSE IN NORMAN, I TOOK THEM TO MATHIS BROTHERS. THEY FURNISHED THEIR NEW HOUSE WITH FURNITURE FROM YOUR STORE. WH...

Worst

You can't take 4 steps without a salesperson asking if they can make some commission off of you. I always say I'm just going to make a payment and they let me be for a little whil...

Way to Go, Mathis Brothers! 7/25/2011

WHEN MY DAUGHTER AND SON-IN-LAW WHO ARE FROM CALIFORNIA BOUGHT A HOUSE IN NORMAN, I TOOK THEM TO MATHIS BROTHERS. THEY FURNISHED THEIR NEW HOUSE WITH FURNITURE FROM YOUR STORE. WHENEVER I NEED FURNISHING FOR MY HOME, I ALWAYS GO TO MATHIS BROTHERS. more

An Impressive Salesmanship 7/25/2011

BAMMA IS A GREAT SALESPERSON. HE WAS VERY ATTENTIVE AND HAS A GREAT PERSONALITY. ROBERT, THE SALES MGR, WAS ALSO HELPFUL. more

Awesome Furniture Delivery Services 7/19/2011

I PURCHASED TWO ITEMS FROM MATHIS BROTHERS. ONE ITEM I PURCHASED ONSITE BUT SCHEDULED IT FOR PICK-UP IN OK CITY. EVERYTHING WENT GREAT. MY WHOLE FAMILY SHOPS AT MATHIS BROTHERS. YOU'RE THE BEST! more

Understanding Customers' Price Range and Space 7/19/2011

THE INSTRUCTIONS ON YOUR SALES SLIPS FOR DELIVERIES IS INCORRECT. IT WAS NOT POSSIBLE TO GET A DELIVERY TIME ESTIMATE AFTER 5 PM THE DAY BEFORE DELIVERY. I REALLY APPRECIATE THE OPTION TO HAVE SUNDAY DELIVERY. MARTY WAS GREAT WITH MATTRESSES. FOR QUESTIONS HE COULD NOT ANSWER HE ASKED ANOTHER ASSOCIATE. HE RESPECTED MY PRICE RANGE AND MY SPACE. I WAS IN AND OUT IN 30 MINUTES AND THAT WAS GOOD. more

Good Seats from Mathis Brothers 7/8/2011

THE LANE RECLINER HAS BEEN IN THE SHOP TWO TIMES AND IT'S 6 MOS. OLD. THE LAZY BOY IS A GREAT RECLINER WE GOT. THANK YOU. more

All-Time Favorite 7/8/2011

I bought my first furniture there in 1976. Have bought ever since. I still own a dining set from the 80's. I recommend you first to all my friends. I have a home and lake for seasonal enjoyment. I bought all new stuff for the place at Mathis Bros. more

Thanks, Mathis Bros! 7/4/2011

THE SALESMEN ARE VERY FRIENDLY. THE FURNITURE STORE ALWAYS HAVE THE BEST SELECTION. more

Mathis Brothers Always Open for Everyone 7/4/2011

I HAVE BEEN IN SEVERAL TIMES AND EVEN IF I DIDN'T FIND WHAT I WAS NEEDING, COSSIUS WAS ALWAYS WONDERFUL. more

Helpful and Kind Salesman 6/30/2011

CALEB SANDERS WAS OUR SALES ASSOCIATE. HE WAS WONDERFUL! HE MOVED THE FURNITURE FOR US TO SEE IF IT MATCHED. HE KNEW US RIGHT AWAY WHEN WE RETURNED ON OUR 2ND VISIT. HE WAS NOT PUSHY BUT EXTREMELY HELPFUL AND KIND. more

Nice Salesman 6/30/2011

OUR SALESPERSON ERIC CASON WAS WONDERFUL. HE GAVE US TIME TO LOOK AROUND. HE WAS ALSO VERY NICE AND PROFESSIONAL. WE WILL DO BUSINESS AGAIN WITH MATHIS BROS FOR OTHER FURNITURE BECAUSE OF HIM. THE PRICES WERE ALSO NICE. more

Step-by-step Assistance 6/29/2011

Our sales person, Carrie Ragsdale, was very helpful with showing us what we had said we were interested in. She was also very knowledgeable of the various pieces of furniture and explained both the advantages and disadvantages of them. We even returned the next day and purchased some additional items to finish our decoration of the room. more

No-Lag Delivery Scheule 6/29/2011

I WAS EXTREMELY PLEASED WITH OUR PURCHASE. I RECEIVED A CALL AT 10 FOR A DELIVERY SCHEDULE AND THEY WERE THERE AT 11. THE SETTING UP WAS FAST. GREAT JOB! more

Far-Reaching Customer Service 6/27/2011

Considering our remote rural address, and a history of contractors having problems locating the house, I met the delivery truck exactly on time, unusual for us, and no problems with the directions. Excellent! more

We'll Keep Coming Back 6/27/2011

WE BOUGHT SEVERAL PIECES OF FURNITURE FROM OUR SALES ASSOCIATE, ASHLEY MOORE, AND WILL CONTINUE TO DO SO WHEN WE NEED FURNITURE. SHE IS THE REASON WE KEEP COMING BACK TO MATHIS BROS. more

Good Job, Mathis Brothers 6/22/2011

My experience has been nice. When I will shop again for furniture, I will go to Mathis Brothers. more

An Enjoyable Experience 6/22/2011

I HAVE BOUGHT FROM MATHIS BROS TWICE AND HAVE HAD A VERY ENJOYABLE EXPERIENCE. THE PEOPLE HAVE BEEN VERY HELPFUL AND INFORMATIVE. I WILL BE BACK WHEN I NEED MORE FURNITURE. more

THIS STORE WILL PULL A BAIT-AND-SWITCH! 1/6/2011

We had a defective mattress from one of MBF's stores, Rooms Today. Customer service directed us to Mathis Brothers and we began dealing with them. We were met with extreme hostility at all steps when trying to resolve the issue. A representative from the company came to our home and acknowledged that the mattress in question was indeed defective. We were advised to go to Mathis Brothers to choose a replacement mattress, as we were under warranty. We went to MB and found the mattress that the salesperson stated was "identical" to the one we already had (it was the new model, but 3 salespersons have told us they are the exact same mattress, including the woman we originally bought it from, which is why we bought it). We then came back the next day to meet with the customer service department to complete the exchange details. The customer service representative (Joe) greeted us impolitely and did not get up from his desk to acknowledge us. We were told that we would have to pay $60 for the company to come pick up our DEFECTIVE mattress and bring our new mattress. We then were told that we would only receive store credit, which would not allow us to replace the mattress with one of equal quality because the price had gone up 30% in the FOUR months since we purchased the defective mattress. We were also told that we could not be refunded our money. Because we could not believe that we were being asked to pay $360+ just because we had a defective product, we asked to speak to the manager (Tom), who met us at customer service. Tom approached us with a very combative attitude from the beginning and never showed any sign of listening to what we had to say. I cannot put into words (at least in polite company) how unthinkably offensive and disrespectful Tom acted toward us. We explained to him that there was a difference in returning the product (and getting store credit) versus having a warranty that should replace a defective product. He cut us off and said we would have to talk to another customer service person the following day (Justin Lewis). As he walked out the door, he stated, "you didn't even buy the mattress at this store!" While that is correct, the tone of the comment was that we were stupid and/or cheap. We had been told that if we had any issues with our mattress, we could return it and have it replaced with another just like it. This absolutely was not the case. The entire situation was clearly a bait-and-switch. We bought a defective product, we are not being given a replacement or one of equivalent quality, and are also not being given our money back. more

High Pressure Salespeople 5/18/2010

You can't take 4 steps without a salesperson asking if they can make some commission off of you. I always say I'm just going to make a payment and they let me be for a little while. Pros: Good finds in the Scratch/Dent room Cons: High Pressure Salespeople more

Poor Customer Service 1/15/2008

I have been very disappointed. The chair we purchased for $1,200 stopped working after 50 days. It took 10 days for the service department to call me back and schedule an appointment. Then I am told that it will be another 3 weeks before anyone can even come out to look at the chair. The service department does not call back when they say they will, and they did not schedule the appointment as promised. As of today, they will not answer my calls or questions or e-mails. I have never had trouble with a store like this before. My advice is to shop somewhere else. I will look for a more reputable dealer. I work in an Assisted Living home with over 80 seniors many of who use lift recliners. I will tell all of them about my experience at Mathis Brothers. Pros: Big selection Cons: salesmen that follow you around the store and promise great service, Service department that is non r esponsive more

Customer Service if you ever have an issue is abysmal. Too bad - I will never buy anything from them again 10/9/2007

Service after the sale is severly lacking. If you buy it, make sure you will not need to ever contact them again. I have purchased two formal dining, two living room sets and much more. I have had issues with over half of what I have purchased. Pros: Great selection and location Cons: Merchandise insurance is a joke. Ended up costing me for my purchase. more
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Owner Message

  • For over 50 years, Mathis Brothers Furniture has provided the largest selection of home furniture at the lowest prices guaranteed every day! Come shop our incredible furniture category selections of living room furniture, bedroom furniture, dining room...

Additional information

  • Hours:

    Showroom Hours M-F: 10AM-9PM Sat: 9AM-9PM Sun: 11AM-7PM Pick-Up Hours M-F:10AM-7:45PM Sat: 9AM-7:45PM Sun: 11AM-6:30PM Internet Sales Hours M-Sat: 8AM-9PM Sun: 10AM-7PM
  • Payments:

    Visa, Master Card, American Express, Cash, Discover

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