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Master Pools By Shasta - Phoenix, AZ - Reviews page 1 - Judysbook

Master Pools By Shasta

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3750 W Indian School Rd
Phoenix, AZ 85019
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(602) 532-3700
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Master Pools By Shasta - Phoenix, AZ

Reviews

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Best

We would like to express our most profound thanks to Shasta Pools for making our new pool buying\r experience so wonderful. Every member of the Shasta Team was friendly, professi...

Worst

It took nearly 6 months to get my pool built. Shasta did not meet any of the expected dates they set for themselves. From the initial dig to the finish work; poor follow-up, poor ...

Shasta Pools made our new pool buying experience so wonderful!!! 2/1/2008

We would like to express our most profound thanks to Shasta Pools for making our new pool buying\r experience so wonderful. Every member of the Shasta Team was friendly, professional,\r and extremely helpful. From the moment we walked into the Phoenix office we were\r treated as if we were Shastas most important customers. \r \r The receptionist greated us warmly, offered us a cold bottle of water, and never lost track of us \r until our salesperson arrived to escort us to his office even though her phone never seemed to stop ringing. Our salesperson, Joe Delora, was very knowledgeable and friendly and helped us\r design the perfect pool for our needs and space without making us feel like we were\r being pressured in any way. \r \r Every member of the various construction crews was\r skillfull and courteous. And we must compliment Shasta on the high quality of work\r performed. Every piece of trash and work debris was picked up and disposed of as the\r crews left the work site and we never found so much as a single candy wrapper left\r behind. Our patio was even hosed off when they got mud and dirt on it.\r \r June Watson is the absolute best customer service representative of any company we have ever dealt with. Always cheerful and always professional, she never missed a scheduled contact along with the numerous unscheduled contacts and follow-ups. We never felt like we were left out of the loop. \r \r Ron Stine was our face-ta-face contact and we have never met a harder working and more\r diligent superintendent. He was there to check up after the completion of each step and\r was always willing to take the time to answer our questions and offer advice. \r \r This is our second Shasta-built pool (first in 1997) and if we ever need to build another pool it will most certainly be a Shasta! This was truly a wonderful experience. We feel that Shasta Pools deserves to be Arizona Business of the Year and we will recommend Shasta Pools to all of our friends.\r \r Clarke and Karen\r Surprise AZ Pros: friendly, professional, and extremely helpful more

Horrible experience 7/25/2005

It took nearly 6 months to get my pool built. Shasta did not meet any of the expected dates they set for themselves. From the initial dig to the finish work; poor follow-up, poor execution and no urgency in getting issues resolved. Towards the end, it took daily phone calls from me to get the pool finished. more
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    Maryvale

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