I bought my father and stepmother a gift card for a couples massage in gratitude for their contributions to our wedding. I made the 1ST appointment and had to call and reschedule. They never put the appointment in the system in the first place. My father made a 2ND appointment. When they arrived, they were told they no longer had an appointment because a member had taken their appointment time. He made a 3RD appointment, arrived, and they had never made an appointment for him. He tried walking in, they told him he had to have an appt. He made a 4TH appointment on MOTHERS DAY for him and his wife. Upon arrival, they told him, there was only room for HER massage. To this day, he STILL has not gotten the massage I paid for! Needless to say, We will NEVER be doing business with Massage Envy again!