Good: The food was ok at most, doesn't compare to any Japanese restaurant I've been. The cook was very courteous and talented.. Bad: The waitress came to our table one time, we ended up getting our own refills. Since it was a party of 8 they included a 15% gratuity and I wouldn't have a problem with that if the waitress actually deserved it. Then I spoke to a manager and he was very rude. I was told if I don't want to leave a tip then don't visit the restaurant again. Not to worry though, I wouldn't wish this place on my worst enemy. I'm trying to find the owners info, because this is a disgrace to the franchise.. Improvements: Nothing would ever make me visit this place again and I don't recommend it to anyone. Oh and I forgot to mention that I drove from SC to eat at this restaurant and be disrespected.. Other: I'm used to good customer service and good food, if that is what you're looking for Masato of Japan in Savannah, GA on Abercorn St. isn't the place to go..