I live around the corner from the Marlton Diner and on occasion some friends and I will stop by to grab lunch or a late snack. The food and service are usually good but tonight (Friday, August 13th) the diner experience was horrible to say the least. There was three of us eating tonight. We ordered from (Glenn), a waiter, who from the start was well spoken and detail oriented. The food came but the omelette was not cooked the way it was ordered. It was supposed to be an egg-white omelette but it was not. He asked if we wanted to send it back and get it re-made. We asked if the cook would be upset and or mad about this, he replied, ""maybe"", so we kept it but didn't eat it. Before Glenn left the table he said, ""I will take it off the bill for you"". My friends left and I was there when the bill came and to my surprise the omelette was still on there at $8.00. When I went up to pay I told the cashier about the discrepancy with the bill. She went in to the kitchen for about 8min. She came back with a dark haired manager resembling a Gothic nightmare. She told me the egg whites were taken off, so I paid. The price was still the same. I questioned her about that and asked to see the check. ""Nothing was taken off the bill"", I said. She repeated, ""the egg whites were taken off"". The problem here was that the egg whites were never on the bill and Glenn said that he would take the omelette off for us. Well, they gave me the run around for about 10min until Glenn came out from hiding and spoke to me. I brought it to his attention and he said that he took it off. I pointed out that he didn't even put it on the check in the first place. We argued for about 6min until I told him to stop bullshitting me and take the omelette of like he said he would. He disappears. I am ignored for about 10min. I finally asked him again what was going on... So he tells me that he would take care of the $8.00 and I asked him, ""how are you going to take care of the $8.00 Glenn?"" He looked dumbfounded. Before I knew it, I had the manager, the cashier and Glenn standing in front of me. They were discussing the check and how they couldn't do anything about it now because it is closed. I called Glenn out in front of them saying, ""Glenn, you said that you would take it off"". He looked at the floor and couldn't look me in the eyes, the Gothic, Dracula looking manager, who lied to me at the counter about taking it off earlier told me that she couldn't do anything. I stood in disbelief at the fact that these people just flat out lied to me and were giving me the run-around over a friggin' omelette that wasn't eaten and that was to be taken off the bill from the beginning because the waiter Glenn said it would be, mainly because he screwed up the order. I just said, ""your customer service really sucks and you are a bunch of crooks for $8.00"". Normally, I would have just left but there's ethics involved here and the people who left me to pay were gone. So, needless to say, I was paying for a mistake that the waiter said he's take off the bill and never did then lied about it. The management, not only being scary looking, is a liar also, telling me she took off the egg whites, which were never there from the beginning. MORONIC CROOKS! DON'T SPEND YOUR MONEY THERE....HORRIBLE SERVICE ALL THE WAY AROUND.
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