I love the shop. The fact that they will special order is unusual these days. They are always helpful. If a lab coat fell apart in a few weeks, you should have taken it back. After all, they don't manufacture the clothes, they are the retail outlet. I've returned one item that was defective and they took care of it for me with no problems. Too bad you had a bad experience - it's hard to believe. Good luck with the other shops in the area.