We purchased out wedding set from Markman?s 14 years ago. They totally sell you on their Quality and Service. Well one of the prongs on my wrap broke, and the diamond lost. I took my piece to the shop in Knoxville. They still had my purchase on record (good record keeping). I asked them to resize the set (14years+3 kids=not the same size) and fix the wrap?s prong and reset a new and similar diamond, and I would pay the cost. NOTE: I am not asking them to do Anything for free or call upon some sort of warranty. It is one of their own rings, so that shouldn?t be a problem as far as ?workmanship?. It took them a month to look at it. They took an additional diamond out, to account for weight, shape and size they would need to look for the replacement. When I returned, they said they couldn?t do it, it just wouldn?t work. They handed me my set like it was some trinket from Chuck E. Cheese and the staff continued their conversation with one another as if I wasn?t there. They still have the same wrap for sale, but why dish out $1500 for another wrap that they wouldn?t be able to fix if it broke. Then I looked at my ?trinket? package?and realized they had forgotten to return the diamond that they had popped out. It took them a bit, and acted as if I were being completely unreasonable to want my diamond from my 14 year old trinket of a wedding set. But they finally found it. I took it to Zales in the mall, they gave me a professional jewelers? name and so it got fixed by a real professional. I have been on the lookout for others with wraps similar to mine, they too have had theirs break and be fixed?not by Markman?s though. Be forewarned, Markman?s has great commercials, but the idea of service they sell to account for the price, is non-existent (unless your buying!).
Pros: Nice building, location. Attractive upscale displays
Cons: Sales persons/customer service HORRID