I didnt know that anybody could ever get a bad facial, but I did today. I checked in at the front desk and the lady just told me to go upstairs. She didnt tell me to go into the spa or anything so I waited outside in a very loud waiting room. Usually when I go to a spa, I am greeted with very nice people and asked to put on a robe or something. This was not the case... When it was time for the facial, I was taken back to a room and asked to get undressed from the waist up. After I got undressed she came in and starting making alot of noise (this was the person that was going to do my facial) . This was just really not relaxing. Next, I was laying there and she put this really bright light right in my eyes, and it was blinding. I ask her if I could remove it, because it was hurting and she didnt do anything. Then after analyzing my face, she tried to sell me their products and basically told me that my dermatologist was wrong in what she prescribed. After all of this the facial began.