In my church I had some toilets that would not flush on a regular basis. Nick came out and suggested a variety of solutions from $385.00 to $10,000.00. Being a church we went with the $385.00 solution which was a Gerber toilet, and it is the only toilet that flushes. I appreciated his honesty, and his straight forewardness. He left the job cleaner than he found it, and was a joy to have around. I'll use him again and agian.