my husband and i bought a watch from Amazon and was trying ask them to make an adjustment of the band, but the salesman was so arrogant, thinking we might have got a cheap watch and went to their store for help. he kept asking us how expensive our watch was and insisted in charging us for $30 for just taking some links off. The watch was pretty expensive, but we don't think it is worth $30 to adjust the band. By the way, at that time, there was no other customers in the store. He would not even hav a look at the watch and sent us off.
we felt it was really an arrogant saleman -- there was no reason he should do that. In fact we got our watch adjusted two stores from this Marcou Jewlry and it costed us only 7 dollars.
What i want to say here is that this store is not welcoming custmoers they think are "poor", which is a very bad business strategy and bad attitude to customers. Even in Tiffnay or other much better stores, the sales are much better. By the way, this store is in the watertown mall -- we went there because it is the closest mall from our home.
Pros: did not buy jewlry from that store
Cons: arrogant saleman