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Manor Veterinary Hospital - Manor, TX - Reviews page 1 - Judysbook

Manor Veterinary Hospital

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11311 Us Highway 290 E
Manor, TX 78653
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(512) 272-4151
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Reviews

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Best

Absolutely no idea what the person who commented in January is talking about.....this clinic has treated me with nothing but kindness, understanding and respect. Dr. Carter has b...

Worst

Even when you have a scheduled appointment they are never on time. They have no sympathy when your pet needs medication (they requiring a vet visit) and can't afford to pay for b...

Editorial review from Citysearch 2/12/2013

My husband and I have been taking our pets to Dr. Bonnie Carter at the Manor Veterinary Hospital since 2002. She has always taken excellent care of our cats and dogs. (We've had six pets, and she has cared for all of them.) We have an elderly cat with a number of health problems who very well might have died by now under a less competent vet's care, but is still thriving to this day thanks to Dr. Bonnie Carter and her associate, Dr. Cole Carter. When our cat, Snickers, developed liver cancer and her time came, Dr. Bonnie came to our house so that Snickers' last moments could be spent at home. She did the same when our dog, Speck, developed an immune disorder and all treatment options had been exhausted. She has also made house calls to see our elderly cat, Maggie. I trust Dr. Bonnie Carter to give my pets the best possible care. When our pets have needed specialty care, she has referred us to excellent specialists. \r The staff at the the Manor Veterinary Clinic are all very friendly and knowledgeable, and their love of pets is evident in all they do. They always call the next day after an appointment to make sure the pet is doing well, and they always ask how my pets are doing when I drop in to pick up medications or food. They make sure we understand all the instructions on medications, and help explain diagnoses when needed. \r Here's how much I value the Manor Veterinary Clinic: When we first started going there, we lived in Elgin and the clinic was somewhat local. We moved into central Austin in 2009 and even though there are a plethora of veterinary clinics closer to our home, we still prefer to take our pets all the way out to Manor when they need care. It is absolutely worth the drive, even in heavy traffic, to know that my pets have the best care there is.\r \r I don't understand what these negative reviewers are even talking about. One reviewer complained about being made to wait to see the doctor even though they arrived on time. In my opinion, having to wait is a good sign. It means Dr. Carter is not rushing her other clients through, but is spending as much time as needed on each one. Sometimes you have to wait for quality care. I love my pets more than life itself, and I would rather have a vet who takes the time to make sure they get an accurate diagnosis and the best possible care than one who rushes through all their appointments. Another reviewer complained about ""unnecessary"" and costly tests being run. About two years ago I took my elderly cat in because one of her eyes looked funny, and all of those other tests that were run diagnosed her with pancreatitis, hyperthyroidism and kidney disease. Any one of those things could have killed my sweet Maggie had they not been diagnosed and treated. However, thanks to Dr. Carter running all of those extra tests, Maggie is a happy, active, loving 17 year old cat. If you want basic, cheap pet care, go somewhere else. Both of the Dr. Carters want to give your pet the absolute best treatment they can. \r If you have difficulty paying, apply for Care Credit. The Manor Veterinary Clinic accepts Care Credit, and it is a great way to spread your pets' expenses out over time instead of having to pay all at once. more

When we first moved here 7 years ago I 6/5/2012

When we first moved here 7 years ago I would have given Manor Vet 4+ stars. They had decent prices & caring staff. That has all changed. My dog is now 14 years old and not doing well. We do not have alot of money for tests and treatment, yet want to do the right thing for our dog. Manor Vet was unwilling to help without getting expensive tests done. When I called back a month later to ask for more advise they no longer want to see me as a client. I believe another person posted a similar problem. What a shame. more

RIP OFF 10/11/2011

MULTIPLE RIP OFFS more

Multiple test RIP OFF!!! 7/27/2011

I understand that any doctor cannot tell what's going on internally with a pet without doing some tests... but tests that total up to $400 to find nothing wrong with the dog?? Then, the medicine prescribed was all stuff that wasn't called out from the test results, but stuuf that he already knew the dog would be needing before going on this quest to discover nothing. Overall, my bill was over $500.00 and feel that $400 of it was wasted on testing... now I don't have money left to fix my dogs teeth or have anything else done.... WOW! Way to show you care about a dog there. more

Worst Custormer Service 3/12/2011

My dog who has been a patient for two years just got hurt and just needed 5 min for a vet to look at her cut. I literally live two min. from the clinic in Shadow Glen. The receptionist just said there was no way..did not even ask a vet if they could squeeze her in just said no. I was upset and instead of being professional she started to get upset and yell. I would never reccomend this clinic to anyone that needs special attention or an emergency for an animal. They just do not care!!!!!! They are not the type of vets that go above and beyond like many other vets will do. They are only there for the paycheck. I picked up my dogs records which included a false statement by the staff worker named Georgia about our conversation.In addition when I asked to leave a message for the clinic owner to call back about the false information on the dogs records Georgia the desk lady hung up on me and after she told me ""Good with that"". If needing a vet in the area go to Elgin Vet Hospital. They took me as a walk in right as there were closing were friendly understanding and most of all cared deeply for my pet more

convenient but lacks sympathy 12/4/2009

Even when you have a scheduled appointment they are never on time. They have no sympathy when your pet needs medication (they requiring a vet visit) and can't afford to pay for both medication and the pet visit. Pros: convenient Cons: Long waits and no sympathy more

Best Care!! 3/10/2009

Absolutely no idea what the person who commented in January is talking about.....this clinic has treated me with nothing but kindness, understanding and respect. Dr. Carter has been treating my cat for diabetes for almost two years. When I ran low on insulin the day before Thanksgiving, she waited for me, gave me 4 syringes with insulin to hold me over until the insulin arrived the following Monday.....and didn't charge me for the extra! I wouldn't take my animals anywhere else!!! Pros: Everything! Great staff, wonderful care! Cons: Nothing at all..... more

incompetence of the staff made me wait an hour. 1/13/2009

iI booked an appointment at 10:30 AM, and arrived on time. Pros: They said my cat had a good coat, and that was nice to hear Cons: Lack of integrity more

Truly caring vet clinic 11/7/2007

Our first experience with Manor Vet Clinic was when we found a puppy on the side of the road in Manor who'd been run over. We rushed him there. They took him in with open arms, and didn't act like the vets we've encountered in Austin (yes, I'm a bleeding heart and rescue lots of critters). Many other vets, when you take an injured stray offer only to put it down, and only then if you will pay for it. Not here...they are there for the animals, obviously! We all said we'd work on finding him a home, and they never once asked us for payment for saving this little one. Then, a day later, the vet tech decided she would keep the puppy herself. That is bound to be a great home! We quickly switched vets from our Austin vet and have had unbelievable experiences with them ever since with our dog: routine check ups, health problems, boarding...you name it, they are GREAT at it! more

Best animal hospital in Austin area 10/28/2006

These folks are great! The whole staffs works to make going to the doctor a great experience for you and your pet. Ive been taking my animals there for 7 years, ever since they opened. They are quite patient w/my less then perfectly behaved cats. They also take time to explain all your options with pros and cons for your pets care. My pets are my children and I completely trust them w/my babies' care. Pros: Knowledgeable staff and lots of room in the back for pets to exercise when boarding. Cons: in Manor, but worth the drive more
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