I worked with the Manhattan Mortgage Company from April - June 2010 to obtain a mortgage for a co-op in Manhattan. While they did find a competitive rate, they charged several thousand dollars to do so.
I found that their service to be disappointing and unprofessional. They requested numerous documents as part of the loan process, which I understand in the new environment of strict underwriting standards, but they were very disorganized and repeatedly asked for documents that I had already provided. It was an incredibly frustrating process and instead of making the loan application easier, they actually made it harder because they were so disorganized.
I have spoken with colleagues who have also used MMC and they reported similar experiences. At the end of the day, I do think they found a good rate, but the service was very poor and when you pay several thousand dollars, you deserve much better. For anyone else looking for a mortgage broker, I would NOT recommend MMC. There are plenty of other mortgage brokers out there who will find an equally good rate and will handle your application much more professionally. Conclusion - two stars because they found a good rate, otherwise they would be zero stars for the aggravation and unprofessionalism.