My last trip there was awful. It took over twenty minutes to get our drinks once we'd been seated. The waiter (some middle aged dude with black hair and a short pony tail) was incredibly rude, we tried to place our order and he snapped at us and said he had another table to get an order from first. He then proceeded to take orders from at least two other tables before taking ours. The people seated just before us had their food eaten and gone before we ever got ours. We were there between an hour and a half and two hours for ONE pizza. Then to top it off he charged us a ""mandatory"" gratuity of 18% because we had six people (my wife and I plus our 4 children). 18%?!?!? Maybe if the service was great but he was AWFUL! The pizza was mediocre. I will never return to this chain again!