I took my 30 year old Martin D-35L guitar to this shop based on their reputation. I was stunned when I got it back after a simple setup job. I found not only 1, but 2 scratches that obviously were the result of careless, sloppy workmanship. One was parallel to the bridge saddle (indicating a slip of a sharp tool while working on the unprotected surface). The other was a long scratch on the headstock (again due to sloppy work while working on the nut). An attempt was made to try and buff this one out, only to make matters worse by creating a sheen on the otherwise mat finish. The owner tried to snow me with some song and dance about every transaction being an exchange, where I leave something of me, and they of them, like shaking hands. What a crock! Then he tried to get me to sign a non-disclosure agreement (to prevent a posting like this one) to get a refund. His lawyer just so happened to be there at the time. I refused to sign and walked out empty handed. He called me later that evening and agreed to send the refund, which he did. Never again would I entrust them with my treasured instruments.
It's really a shame because this shop has a beautiful collection of instruments. I would love to do business with them, but as they say: "once bitten, twice shy"